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Process Improvement, LLC

Management Routines - Excellence is a Habit

“We are what we repeatedly do. Excellence, then, is not an act, but a habit. “-Aristotle

The tie that binds a world-class business system together is management behavior. Actions and behaviors of managers show employees what is valued and what will constitute success. As always, actions speak louder than words.
If a leader reinforces standards and processes that are in place to ensure long-term success, then employees will respond. But if a leader recognizes last-minute heroics for pulling an area out of a jam that could have been avoided, quite a different message is delivered and understood.
Leaders should always think, speak, and act with the Plan – Do – Check – Act cycle clearly in mind. This means in daily work, in projects, while delivering on expectations, when consultants are employeed for any reason, and the list goes on. Management systems and routines must be constructed and analyzed using this time-honored cycle.

Simple & Highly Effective - Plan, Do, Check, Act

Plan - Do - Check - Act

Key Components of Management Routines

  • Standardized Work
  • Seek to illuminate problems with ZERO blame
  • Kaizen
  • Effective Root Cause Analysis
  • Periodic Performance Reviews
  • Administration & Support Process Waste Reduction